ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage upto 25 Workstations.
ManageEngine ServiceDesk Plus MSP – Installation Guide Zoho Corporation Pvt. 2 Introduction The ServiceDesk Plus - MSP Installation Guide help you overcome the initial hiccups of installing. You can download the SDP-MSP's iPhone app from the below link. This entry was posted in iPhone app.
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How do I uninstall ManageEngine ServiceDesk Plus in Windows Vista / Windows 7 / Windows 8?
- Click 'Start'
- Click on 'Control Panel'
- Under Programs click the Uninstall a Program link.
- Select 'ManageEngine ServiceDesk Plus' and right click, then select Uninstall/Change.
- Click 'Yes' to confirm the uninstallation.
How do I uninstall ManageEngine ServiceDesk Plus in Windows XP?
- Click 'Start'
- Click on 'Control Panel'
- Click the Add or Remove Programs icon.
- Click on 'ManageEngine ServiceDesk Plus', then click 'Remove/Uninstall.'
- Click 'Yes' to confirm the uninstallation.
How do I uninstall ManageEngine ServiceDesk Plus in Windows 95, 98, Me, NT, 2000?
- Click 'Start'
- Click on 'Control Panel'
- Double-click the 'Add/Remove Programs' icon.
- Select 'ManageEngine ServiceDesk Plus' and right click, then select Uninstall/Change.
- Click 'Yes' to confirm the uninstallation.
- How much does it cost to download ManageEngine ServiceDesk Plus?
- How do I access the free ManageEngine ServiceDesk Plus download for PC?
- Will this ManageEngine ServiceDesk Plus download work on Windows?
Nothing! Download ManageEngine ServiceDesk Plus from official sites for free using QPDownload.com. Additional information about license you can found on owners sites.
It's easy! Just click the free ManageEngine ServiceDesk Plus download button at the top left of the page. Clicking this link will start the installer to download ManageEngine ServiceDesk Plus free for Windows.
Yes! The free ManageEngine ServiceDesk Plus download for PC works on most current Windows operating systems.
Size: 47.30MB
License: FREEWARE
Publisher:Publisher | Listed Programs
Release Date: 2011-06-29
Submit Date: 2011-06-29
OS: Windows 2000/XP/2003/Vista/7
Downloads: 7985
Popularity:
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases.
The Free Edition allows a single Technician to manage up to 25 Workstations.
'Help Desk Software - ManageEngine ServiceDesk Plus'
Review Date: 2011-06-29
Pros: The latest version is ServiceDesk Plus 8 which has some special features like service catalog, agent scanning, auto assign ticketing and help desk API integrations.
Cons: Of course, it has some limitations which need to be taken care of. Overall the product is good.
Other Thoughts: I have been using ManageEngine ServiceDesk Plus 8.0 for a quite a while now and really enjoyed it. Web based help desk software with integrated asset management, knowledge base, self service portal, and ITIL processes. Pretty good help desk software to implement and use.
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